Top 5 Contact Center Trends for 2022 and Beyond!

Contact center industry trends for 2022 are centered on increasing efficiency and cost savings while improving customer and employee experiences. Throughout the digital transition of businesses, customers have become accustomed to a much more direct form of customer service. Customers have grown to anticipate a seemingly unlimited number of alternatives for communicating with businesses as…

The Risks and Benefits of Internet Network Redundancy

Imagine you manage a technically sophisticated, digitally oriented business that has a pressing need for consistently reliable service. You need it to be as absolutely interruption-free as possible. You also need your company to maintain constant network availability and robust connectivity between several different systems and servers scattered across multiple geographic locations. Your business might…