The VoIP market has exploded since the turn of the 21st century. This industry continues to rise due to technological advancements and an unprecedented global pandemic that has forced individuals to stay at home.
Everything is available on-demand, thanks to the digital era that has fostered such a culture. As a result, businesses are increasingly in need of low-cost communication solutions that can support corporate mobility. VoIP systems can help with this.
Users can employ VoIP technology to create flexible communication solutions. With this technology, users can accommodate calls, SMS, email, video conferencing, and other communication methods while lowering running costs.
As more organizations rely on VoIP service providers for their primary communications, it is increasingly critical to keep up with VoIP market trends to evaluate if a firm is making the most of this technology.
Without further ado, here are 8 VoIP trends to keep an eye on in 2022 and beyond.
1. Analog phones will no longer be in use
The analog phone system is not going away quietly, but it has been slowly fading. In 2004, researchers found landlines in 90% of homes. That number has since gotten halved. Fixed lines are the same way.
Companies are now attempting to incorporate smartphone capabilities such as email, social media, phone calls, and other features to enable most businesses to connect and communicate.
The point here is that organizations require more flexible communication solutions. People can communicate considerably more effectively and affordably in the digital age than in the analog era.
2. Numbers are going to be portable
Without a doubt, it is difficult to cultivate customer loyalty. It is critical to open lines of communication so that clients can contact companies more easily. Switching phone service providers, on the other hand, can be a pain. This option is considerably easier now, thanks to blockchain solutions. It can keep data indefinitely online, allowing users to move numbers across providers. Ultimately, MPN (mobile number portability), LNP (local number portability), and DNC (do not call) will all see a rise as a result of this technology.
3. Mobile unified communications will continue to expand
Phones have gotten linked to decreased productivity, but a company should look the other way and view them to increase productivity. Customer accommodation is much easier, as is communication. Mobility is not only an option but a priority for almost all businesses. By 2023, spending on mobility solutions might reach nearly $2 trillion.
The implication is that mobile VoIP will allow users to communicate more quickly and efficiently, giving them a competitive advantage.
4. AI will become more prevalent in customer service
AI is not quite at the level of what science fiction imagined. Nonetheless, it is still impressive what the world has now. Today, AI suggests Netflix shows to watch, how the algorithm gets influenced, and how it can replace human customer service in many instances.
There will be some questions that a human can only answer, but people may be astonished at how much an AI can do. This opportunity may cause customer support representatives to focus on more difficult issues rather than the basic ones. Ultimately, these bots are constantly learning and improving the way they tackle customer service.
The upshot is that AI is beneficial to VoIP, and companies should take advantage of it. With fast technological advancements, using artificial intelligence in an organization is no longer a luxury either. Ultimately, AI can help organizations focus on higher-value endeavors and get over some more basic customer service inquiries.
5. UCaaS will continue to rise
UCaaS (United Communications as a Service) is growing in popularity, and cloud phone systems are becoming more affordable. By 2024, this market could well be worth about $25 billion. Moreover, UCaaS is another service that allows organizations to concentrate on more complex functions. These also enable organizations to scale.
A cloud-based system also makes it easier to recover in the event of a disaster, allowing businesses to implement a business continuity plan. The upshot here is that
UcaaS solutions make backups easy, and organizations can worry less with the cloud.
6. VoIP will support IoT
Beyond transmitting audio and video packets, VoIP devices are evolving. As a result, users may anticipate VoIP to remain important as long as all endpoints, such as cameras and speakers, can communicate with other devices. This advancement is where the Internet of Things and VoIP collide.
IoT connects all internet-connected devices to make data sharing easier. VoIP will become increasingly important in data collection, and transmission levels as technology advances further.
When utilized together, VoIP and IoT have the potential to transform the way businesses operate and function. Companies, for example, can set up smart offices. These workspaces can be as simple as a network that captures all data from office equipment so that employees can access any information they require regardless of where they are. It can also be as complicated as having voice-activated workspaces where team members can ask the VoIP to record executive meetings.
7. VoIP will get adopted in more schools
You can use VoIP systems for more than just office and corporate needs. More schools are seeing the benefits of VoIP in managing unified communications both within their borders and with their consumers – students and parents. For instance, they are currently used by colleges to improve online learning. It can be used as a platform for student cooperation in the classroom. It can also be utilized to offer seminars and other extra classes without the need for physical meetings.
With the widespread usage of IP phones and softphone applications, it is no surprise that the education VoIP industry is expected to expand significantly. As demand for mobility develops, this trend will most likely become more popular in the future, which, as you may have inferred, does not just apply to business employees but also teachers and students.
8. 5G will happen
The fast-paced corporate environment necessitates a communication system that can keep up with its changes. This advancement is why 5G network adoption is one of the most talked-about VoIP market developments today.
5G networks, or fifth-generation wide-area wireless networks, are poised to change the way people connect to the internet. It is designed to improve communication speeds and reaction times by removing call jitter and packet loss during data transfer. As a result, internet users will benefit from enhanced mobile broadband connections, lightning-fast surfing speeds, and expanded network capacity.
Furthermore, according to recent research, other perceived benefits of having a 5G network include faster data transfer speeds (72%), increased wearable gadget connectivity (50%), and fewer dropped calls (47%). As a result, these advantages will only encourage more organizations to use VoIP, and those who have already done so will increase their usage.
VoIP has significant commercial advantages. On the one hand, VoIP can be a cost-effective alternative to traditional phone and communication solutions for small enterprises. On the other hand, large corporations can use it to improve how they manage business calls and sales transactions.
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