There are two primary call forwarding technologies used in VoIP phone features. “Find me” and “follow me” are call forwarding services commonly used together to locate the party you’re calling, wherever they may be. From a business perspective, these tools are incredibly powerful. Not only can find me follow me route calls when you’re on…
Direct inward dialing, or DID, is a VoIP feature in use by millions of businesses across the country. You may use it every day and not know it, but once you’ve used it, you’ll know DID is almost indispensable to your business. Have you ever tried calling a business and been confronted with an auto…
The world has changed. Yesterday’s offices are sitting vacant as more remote workers set up shop permanently in their homes. Meetings once spent sitting around a conference table with a speakerphone are being replaced by virtual meetings where the table you may be sitting around is in your kitchen. Technology has greatly improved the efficiency…
In August 2020, KM World published a new article called “The Call Center of the Future: WFH is Here to Stay.” The article pointed out that not only did the majority of call centers switch to remote work last year, call volumes during the pandemic increased exponentially. Instead of causing these new remote call center…