VOIP Wrap-Up for 2022

VOIP Wrap-Up for 2022

Technology is constantly evolving to offer consumers better products and services with additional features to enhance their lives and increase productivity. One type of technology that received a significant boost in 2022 was VOIP services. What is VOIP? VOIP stands for voice-over IP, a phone service that uses the internet rather than a landline. All…

Top 5 Contact Center Trends for 2022 and Beyond!

Contact center industry trends for 2022 are centered on increasing efficiency and cost savings while improving customer and employee experiences. Throughout the digital transition of businesses, customers have become accustomed to a much more direct form of customer service. Customers have grown to anticipate a seemingly unlimited number of alternatives for communicating with businesses as…

The Risks and Benefits of Internet Network Redundancy

Imagine you manage a technically sophisticated, digitally oriented business that has a pressing need for consistently reliable service. You need it to be as absolutely interruption-free as possible. You also need your company to maintain constant network availability and robust connectivity between several different systems and servers scattered across multiple geographic locations. Your business might…

The Benefits of a VoIP Disaster Recovery Plan

We’ve all heard about climate change, and many of us try to do our bit for the planet. But this global climate change can exacerbate natural disasters and increase the risk of them happening more frequently. In fact, climate-related disasters have tripled in the last 30 years. Why? Simply put, the increase in temperature leads to rising sea levels.…

Mobile Voice App Trends

Since the introduction and rapid technological advances in Voice over internet protocol (VoIP), communication utilizing VoIP services has become cheaper and much faster for individuals and businesses alike. Nearly all businesses have switched to VoIP services or are seriously considering it. With VoIP, phone calls are over the internet instead of traditional phone lines. This…

Harnessing the Power of Two: VoIP CRM Integration

In this data-driven day and age, failing to leverage data can put you behind your competition. Having access and taking advantage of the opportunity to make the best of your data is essential for success. Employees become enslaved by various manual activities throughout multiple industries during their working hours. Furthermore, doing manual activities poses several…

The Teams VoIP Ecosystem

Businesses are constantly adapting to their ever-changing environment to thrive. Since the onset of the Covid-19 pandemic, organizations continue to adjust to a new world – a work from anywhere culture. Although employees’ work locations continually shift, one constant is the importance to keep crews collaborating and connecting. Uptake of VoIP, Microsoft Teams and UCaaS…

What is RingLeader’s CrowdVoice?

Cloud-based telephony has become more mainstream and a part of our daily lives. Enterprises and small businesses alike have turned to Voice over Internet Protocol (VoIP) providers for their remote working solutions. All problems solved, right? Interestingly enough, one provider, in particular, RingLeader, has taken this problem-solving approach one step further with their Call Anyone,…