Growth is the name of the game for most companies. Whether the growth is accelerated or slow and steady, the definition of business success means that your company is climbing some sort of ladder toward market share. The people, processes, and technology that your company leverages can get you there quickly or slowly—or send you…
Evaluating call center software is challenging. With so many technology solutions on the market, companies can be hard-pressed to find the right solution. You have a lot riding on this purchase. How can you pick the right call center software for your inbound or outbound agents? What integrations should you consider? Which call center software…
Remember the days of the on-site PBX? Remember handsets at an office? Those days are over. Today, hosted PBX for your business takes plain old telephone service in a company and turns it into a cloud telephone tool that is accessible from anywhere there’s an internet connection. How does a virtual PBX work? What are…
Voice over internet protocol (VoIP) phone service can scale to fit any business. It’s also an inexpensive option that fits small companies and even startups. But if you’re an enterprise organization, you need enterprise VoIP services. How can you be sure you’re getting enterprise-level service and all the features you need? Here are five of…