Call management innovations such as IVRs, dialers, and queuing systems have long gotten used by corporations and customer support to manage client calls more effectively, quickly, and with increased client satisfaction. AI-based chatbots are alleviating the customer service industry’s current pressures. More firms are discovering the maximum capabilities of Artificial Intelligence-based chatbots as more functionalities,…
Remember when having a firewall for your enterprise meant that your data and systems were fully protected? Seems like ages ago, right? Due to the impact of the coronavirus pandemic, acclimating to remote working and the Bring Your Own Device (BYOD) culture is essential. The number of enterprises shifting to Voice over Internet Protocol (VoIP)…
Businesses frequently mistakenly believe that converting existing VoIP infrastructure to the hybrid office model is a major problem. However, smooth, and timely communication is essential for staff productivity. This situation is when VoIP for business solutions comes in handy. VoIP or Voice over Internet Protocol business phone features keep businesses linked and provide a variety…
A wave of ransom Distributed Denial of Service (DDoS) assaults have lately targeted VoIP providers worldwide. This issue continues to grow throughout many industries, giving the impression that no business is safe. In recent weeks, massive DDoS attacks have crippled at least five Voice over Internet Protocol (VoIP) companies in the United Kingdom, Canada, and…