Evaluating call center software is challenging. With so many technology solutions on the market, companies can be hard-pressed to find the right solution. You have a lot riding on this purchase. How can you pick the right call center software for your inbound or outbound agents? What integrations should you consider? Which call center software…
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Remember the days of the on-site PBX? Remember handsets at an office? Those days are over. Today, hosted PBX for your business takes plain old telephone service in a company and turns it into a cloud telephone tool that is accessible from anywhere there’s an internet connection. How does a virtual PBX work? What are…
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Voice over internet protocol (VoIP) phone service can scale to fit any business. It’s also an inexpensive option that fits small companies and even startups. But if you’re an enterprise organization, you need enterprise VoIP services. How can you be sure you’re getting enterprise-level service and all the features you need? Here are five of…
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PBX stands for “private branch exchange.” If you’re using a traditional landline phone service, you probably have physical hardware and software to route calls throughout your business. These systems have typically been expensive to maintain, but over time, technology advances have allowed these tools to go virtual. A virtual PBX system is less expensive…
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Voice over Internet Protocol, or VoIP, is a service that’s been around for two decades. The technology we use for business VoIP continues to improve, turning this low-cost phone communications tool into a highly popular service. With more employees working from home than ever before, VoIP services have been called upon over the past…
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Even in the age of digital communication, video conferencing, and instant texting, a multi-line phone system is still one of the most important tools of your business. Small businesses and enterprise organizations alike still use the phone to sell products, help customers, and build their brands. A multi-line phone system lets you do all these…
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When you’re considering phone service for your business, you know there a probably a few carriers to choose from. But did you know you can also select from two distinct types of service? Today, you can select plain old telephone service (POTS), commonly called a landline since the service is tied to the physical…
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Many companies say they are the best business VoIP provider on the market. That makes the task of finding the best VoIP service provider a challenge. So much rides on your business communications system; how will you know which VoIP provider will give you the kind of service you need for your business? Tips for…
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Is a hosted PBX service right for your business? What are the benefits of a hosted PBX? The answer lies within the cloud itself. The cloud provides businesses with massive benefits in speed, security, and scalability, all within the confines of a manageable monthly subscription rate. With the cloud, there are no unexpected equipment charges…
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There are distinct advantages of using voice over internet protocol (VoIP) for business when compared to traditional phone service. That’s why business usage of VoIP technology increased from 6.2 million to 41.6 million between 2010 and 2018. An increasing number of companies are reaping the benefits of VoIP, but what is driving this growth? What…
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