The cloud remains a popular option for companies seeking the always-on convenience and speed of the Internet and the services it offers. Voice over Internet Protocol, or VoIP, leverages the cloud to provide companies with phone service over the internet. You can call from anywhere with your desktop computer, laptop, or tablet, as well as…
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Troubleshooting common VoIP problems is often as simple as unplugging and reconnecting your device. That’s because VoIP phone issues are inherently internet issues, and most of the time, your cloud connection is something you take for granted. But bandwidth-related VoIP connection issues aren’t the only things that can cause trouble with your VoIP systems. This…
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A business IP PBX is a great option for a small business seeking to cut costs associated with their existing public switched telephone service. IP stands for “internet protocol,” and an IP PBX uses the internet to route calls to and from your business. This technology uses VoIP, or “voice over IP” to replicate the…
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If you remember the days of waiting for the phone company to connect your landline, you’ll appreciate business VoIP installation. You can set up VoIP much easier than you can a traditional PBX—all you really need is the Internet and a computer. This blog will walk you through the requirements for VoIP implementation. Then we’ll…
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Despite having access to emails, texts, and instant messaging, the telephone, which was invented in 1876, remains a vital part of business communications. Short of talking with someone face-to-face, a phone call is one of the most typical types of personal communication that brings people together to get business done. Standard private branch exchange (PBX)…
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There are two primary call forwarding technologies used in VoIP phone features. “Find me” and “follow me” are call forwarding services commonly used together to locate the party you’re calling, wherever they may be. From a business perspective, these tools are incredibly powerful. Not only can find me follow me route calls when you’re on…
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Direct inward dialing, or DID, is a VoIP feature in use by millions of businesses across the country. You may use it every day and not know it, but once you’ve used it, you’ll know DID is almost indispensable to your business. Have you ever tried calling a business and been confronted with an auto…
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The world has changed. Yesterday’s offices are sitting vacant as more remote workers set up shop permanently in their homes. Meetings once spent sitting around a conference table with a speakerphone are being replaced by virtual meetings where the table you may be sitting around is in your kitchen. Technology has greatly improved the efficiency…
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In August 2020, KM World published a new article called “The Call Center of the Future: WFH is Here to Stay.” The article pointed out that not only did the majority of call centers switch to remote work last year, call volumes during the pandemic increased exponentially. Instead of causing these new remote call center…
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When you think of the education system, administration isn’t the first thing that probably comes to mind. The students, the curriculum, and extra-curricular activities are likely some of the things that you may think of first.
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