Your staff needs a dependable means to communicate no matter where they are. Voice over Internet Protocol (VoIP) is a must-have communication tool for these professionals. VoIP uses the internet to transfer data instead of traditional analog channels.
A VoIP communication and collaboration platform may be used for more than simply phone conversations. You can also use it for chat, file sharing and archiving, and more. It has the potential to make telecommuting a practical option for your staff, allowing them to communicate with one another and with customers in real-time. They can start video calls right away, which can help distant teams collaborate more effectively even if they aren’t physically there.
They may also cooperate on projects by instantaneously sharing files and allowing many people to edit and comment on them. It’s the same activity that could previously only get done at a conference table. Now that your staff has greater freedom, they can work more efficiently and effectively.
Why Telecommuting Is Surging
Employees may value the option to work from home more than the amount of money they get paid. According to a poll of job seekers, schedule flexibility is a key consideration in making a career selection for 40% of them.
In addition to what employees desire, organizations recognize the benefits. Remote employees lower the amount of space they use and its costs. Companies can also pick from a larger pool of candidates if they are not all headquartered in the same city.
Flexibility can help you retain employees by feeling like they have a better work-life balance. Telecommuting may also lead to fewer sick days since sick employees are less likely to bring an illness into the workplace and spread it.
Businesses are turning to technology to provide the capabilities that remote staff require. The most critical of them is a reliable, easy-to-use, and cost-effective communications system.
Role of VoIP in Remote Work
The advantages of adopting VoIP for distant communication extend far beyond its ease of use. When everyone is working outside the office, here are some strategies to get even more out of your VoIP system.
Flexible & Customizable Routing Increases Mobility
Missed calls get missed chances. Therefore, it is important to have dependable, mobile access to reduce the risk of an employee missing out on a crucial client engagement or transaction since they don’t get chained to their desk phone.
Standard call routing doesn’t cut it for part-time remote workers, frequent travelers, and staff with erratic schedules. Customizable routing options in VoIP PBXs allow calls to be intelligently directed based on employee needs. For example, if someone works remotely twice a week, calls can be automatically forwarded to their mobile phone or sent to their desk phone while they are at work. Similarly, an employee with a daily meeting can schedule calls to get sent to a coworker who is available during their scheduled meeting time. You may adjust most settings with a single button click, and an attentive support team can assist with more sophisticated configurations.
Even better, VoIP systems may send voicemail transcriptions and new message notifications to employees who want to hear voicemails rather than reroute incoming calls. Customers would benefit from the improved connection, particularly when traditional phone services would leave them in the dark.
Availability Tracking Optimizes Call Flow
In VoIP-powered call centers and offices, incoming calls intelligently route to the next available agent, ensuring that customers are not left waiting. Remote employees can also use VoIP availability tracking to avoid long hold times and call abandonment caused by a big call queue.
Improve Communication with UCaaS
If employees are linked, they may cooperate. Employees may use Unified Communications as a Service (UCaaS) solutions to synchronize time zones, videoconference, and even edit the same documents simultaneously.
For remote workers, there is no technological barrier to long-distance collaboration.
Ensure that workers realize that all work issues and interactions, no matter how insignificant or insignificant, should take place over secure and private corporate lines and platforms.
CRM-Integration Makes Data Available Throughout the Organization
Many VoIP solutions integrate customer relationship management systems, allowing agents to view caller information before picking up the phone. This feature is also available to remote employees, who may use it to streamline their calls by having simple access to client data regardless of where the call gets answered. Employees may ring out directly from the CRM to minimize misdialing numbers and improve the caller experience by quickly accessing client information.
More VoIP Benefits for Remote Workers
The role of VoIP in remote work offers a number of benefits for remote workers including:
Working While on the Move
VoIP enables professionals to work while on the move, particularly appealing to those in sales who travel frequently. They have access to communication tools via VoIP, just as they would at home or work.
Individuals may stay linked to incoming phone calls, new tasks, and more by integrating VoIP systems with smartphones.
Defining key information hubs is one of the most difficult challenges in a remote workforce. Employees may achieve this by using a VoIP platform to organize papers and data. There is no ongoing back and forth via email, where documents get altered because there is access and a single source of truth. You won’t miss any updates or comments if you use a central hub, and your processes will be more smooth.
Platforms for VoIP help workers get more done in less time. Because VoIP provides quick communication, your employees will get feedback and make choices faster. There’s also the issue of time. Employees who can work from home a few days a week save time commuting. They can dedicate more time to their task without being interrupted.
You’ll get considerably better communication quality and dependability using VoIP. It is not at risk of being out of commission due to hardware faults because it runs on the cloud. Furthermore, most VoIP services have high uptime percentages and may redirect calls in the case of a service interruption.
VoIP is a safe and secure method of communication and data sharing. In a SOC 2-audited cloud, the data is kept private and safe. The system continually upgrades to the most recent version, making cyber-attacks more difficult. Because your employees will be utilizing VoIP through a VPN, you can rest certain that everything will remain within your private network rather than worrying about whether or not an internet source is secure.
Are you ready to optimize your remote work with VoIP solutions? Contact us today to get started.