On December 31, 2021 Nuance will no longer provide support for SpeechAttendant and Open SpeechAttendant. If yours is one of the numerous businesses with its unified communications systems currently planted on SpeechAttendant, good news: OpenText™ CX-E Voice is an ideal alternative.
A perfect pair
You’ve likely heard of CX-E, but you might have missed the March 2020 announcement that OpenText had purchased XMedius, CX-E’s previous owners. The purchase was smart; XMedius and CX-E Voice complemented OpenText’s existing offerings perfectly.
CX-E Automated Attendant and Directory utilizes Nuance’s speech recognition, so former Nuance customers will feel right at home with the system’s accuracy and interface. This will be welcome news, as there are few things more tedious and expensive than starting over from a training and learning-curve perspective. Plus it delivers an excellent customer experience that supports multilingual communities, so your brand stands out from the crowd.
CX-E is the most advanced automated attendant system on the market, having been continuously improved for 35 years. As a result some of the largest universities, major government agencies, and multinational firms across the world) rely on CX-E to help them move their communications into the future rapidly and at scale.
A customizable solution
CX-E Voice isn’t just an automated attendant product, it brings next-gen voice technologies and applications to any communications environment: unified messaging, transcription, personal assistant, call center, speech-enabled directories, automated attendant, secure voicemail/IVR, even outbound call/text campaigns. Good luck finding something it can’t do, honestly.
Do more with your current infrastructure
CX-E is, at its core, an enterprise-class solution. It offers an extremely powerful Automated Attendant and Directory application that improves self-service for internal and external callers. Whether your company uses Avaya, Cisco, Google, Microsoft, Mitel, or other products, CX-E’s industry-leading UC interoperability allows users to keep their preferred PBX and email infrastructures to perform a lot more tasks.
A perfect time for a perfect alternative
Nuance’s SpeechAttendant will be missed by many businesses — but CX-E Voice provides even more functionality and power than the offering that made its predecessor an industry leader. CX-E has been helping businesses for over three decades, iterating and improving all along.
Nuance ending all support for SpeechAttendant and Open SpeechAttendant will have an impact on many businesses. But for your business, the transition can be a seamless one — an upgrade, even. There is no better time to explore all the things OpenText’s CX-E Voice can do for your operation.