Once only part of science fiction movies, artificial intelligence (AI) is now revolutionizing many industries including voice over internet protocol (VoIP) and unified communications (UC). It’s no wonder big trends are happening in VoIP communications right now. Since the pandemic, a staggering number of businesses have turned to VoIP technology for their voice and video calling services.
VoIP allows businesses to create highly collaborative workplaces while employees log in from home, the office, or in a hybrid manner. In addition, they can slowly or swiftly rid themselves of older and costly phone systems.
VoIP Services are Trending Post Pandemic
Since 2020, businesses must devise communication and collaboration strategies that incorporate on-premises, remote, and hybrid workers. There’s just no way around it for most industries. Employers want to provide employees with consistent communication tools at home and in the office, as well as meeting and collaboration technology with the same interface.
Nobody wants to use one app for texting and calls while in the office and another when they are working from home. It needs to be streamlined and more businesses are turning to VoIP providers for this mobile technology. Plus, VoIP allows users to work from anywhere the internet is available and from any device. Hence the term, bring your own device or BYOD.
The icing on the cake is that VoIP and hosted PBX services are more cost-effective than older phone systems. But we’ll get more into that in a bit. Let’s talk about how artificial intelligence is influencing major technological advances in VoIP capabilities.
Artificial Intelligence (AI) Enhances VoIP Communication
For some time now, businesses using VoIP communication have benefited from AI enhancements, especially those with call centers. AI technology provides robust interactive response (IVR) systems that are designed to automatically greet and provide excellent customer support to callers at call centers. This means callers spend less time on hold.
A major turn-off, right? These AI-integrated VoIP enhancements help businesses provide better customer care while reducing costs. Cost reduction naturally, because VoIP systems are less expensive than older phone systems and also due to less human intervention in the call center itself.
Speaking of leaving older, more expensive (and dusty!) phone systems behind, VoIP systems that replace them have seen skepticism. VoIP, also called IP telephony delivers voice and multimedia over the internet. Therefore, the quality of the call is only as good as the internet.
If the network is handling too much traffic, issues of latency and jitter can occur on the call. This is the prime reason for disruptions on VoIP calls. Luckily, AI was designed to solve this issue for VoIP. In real time, AI-integrated VoIP can detect incorrect network setups, causes of low bandwidth, and other latency issues. Additionally, it can automatically eliminate possible disruptions, before they happen. This is where artificial intelligence has come to the rescue enabling VoIP to continue to provide a cost-effective, remote-working capable alternative to older phone systems.
Real-Time Translation with Artificial Intelligence
Astonishingly, AI continues to revolutionize VoIP communication. AI is bringing the ability for businesses of all sizes to collaborate with clients and coworkers across the globe, independent of language barriers. This is due to high-speed recognition technology and real-time language translation, which is incredible for businesses with multiple geographical areas and stakeholders coming from multilingual backgrounds.
For a while now, speech-to-text translation has been a viable solution, with voicemail transcription to emails and texts. However, in addition to AI, machine learning developments are making real-time, speech-to-speech translation more accurate and available during business calls.
These are exciting developments because with real-time, speech-to-speech language translation technology there are virtually no limits to global communication. In 2022, Ethnologue.com reported that there are 7000+ spoken languages in the world today, though over half of the world’s population speaks just 23 languages. Imagine the possibilities!
How does Real-time Translation Work in a VoIP call?
Simply, it’s a blend of machine learning and AI. This real-time translation feature listens to a voice speaking, interprets the sound waves with sample matching software, identifies the spoken language, and predicts what’s being said while recognizing also the context. Then, it translates what it has predicted was said into the target language, which is presented in as natural as possible AI voice.
The Exciting Takeaway
Within a VoIP call, it’s possible for two callers who don’t understand each other’s languages, to have a fully understandable conversation without a human translator. The speech-to-speech translation happens within a matter of seconds; therefore, language barriers are broken almost instantaneously.
This is how AI-integrated technology is revolutionizing multiple industries including VoIP. Industries around the world are able to utilize VoIP services to accomplish never before seen international customer and client relationships.
To start experiencing the benefits of VoIP integrated with AI, contact us at VoIP First Media today to get started today.