Daily Archives: October 7, 2021

7 Key Call Center Tools for a Remote Workforce

Pre-COVID, the world entertained the notion of home-based and mobile workforces with an amused chuckle. Working remotely was permitted in some industries, “impossible” in others, and often viewed with a vague sense of disapproval. The office was real — that’s where real things were done. Those seeking alternative routes were in reality seeking a way…

VoIP Call Encryption – Is your Network Protected?

Post-pandemic, more frequently, businesses large and small conduct their morning huddle over a VoIP phone system. Smart working in comfy pajama pants, for many, is the new normal. But let’s not get too relaxed. Most routine phone calls among employees may seem harmless and not tasty bait for a hacker. However, other calls may include…