There are distinct advantages of using voice over internet protocol (VoIP) for business when compared to traditional phone service. That’s why business usage of VoIP technology increased from 6.2 million to 41.6 million between 2010 and 2018. An increasing number of companies are reaping the benefits of VoIP, but what is driving this growth? What…
The cloud remains a popular option for companies seeking the always-on convenience and speed of the Internet and the services it offers. Voice over Internet Protocol, or VoIP, leverages the cloud to provide companies with phone service over the internet. You can call from anywhere with your desktop computer, laptop, or tablet, as well as…
Join our fast-paced 30-minute webinar as we break down the benefits, features and mechanics of Cisco HCS and Webex: an exciting step forward for cloud collaboration and unified communications.
Join CallTower’s Chuck Phaneuf for a Native Office 365 Microsoft Teams Experience and review the overall landscape of Teams options and designs.
Troubleshooting common VoIP problems is often as simple as unplugging and reconnecting your device. That’s because VoIP phone issues are inherently internet issues, and most of the time, your cloud connection is something you take for granted. But bandwidth-related VoIP connection issues aren’t the only things that can cause trouble with your VoIP systems. This…
A business IP PBX is a great option for a small business seeking to cut costs associated with their existing public switched telephone service. IP stands for “internet protocol,” and an IP PBX uses the internet to route calls to and from your business. This technology uses VoIP, or “voice over IP” to replicate the…
If you remember the days of waiting for the phone company to connect your landline, you’ll appreciate business VoIP installation. You can set up VoIP much easier than you can a traditional PBX—all you really need is the Internet and a computer. This blog will walk you through the requirements for VoIP implementation. Then we’ll…
Despite having access to emails, texts, and instant messaging, the telephone, which was invented in 1876, remains a vital part of business communications. Short of talking with someone face-to-face, a phone call is one of the most typical types of personal communication that brings people together to get business done. Standard private branch exchange (PBX)…
Explore the ins and outs of the best solutions in the Unified Communications as a Service (UCaaS) market as we review these fantastic offerings:
• Microsoft Office 365
• Microsoft Teams
• Cisco Webex
• CT Cloud Voice / Metaswitch
• Five9 Cloud Contact Center
• Zoom
There are two primary call forwarding technologies used in VoIP phone features. “Find me” and “follow me” are call forwarding services commonly used together to locate the party you’re calling, wherever they may be. From a business perspective, these tools are incredibly powerful. Not only can find me follow me route calls when you’re on…
